We’re on a mission to transform the consumer finance servicing experience and are seeking a Product Designer to support the development of innovative, integrated digital products that will help turn our mission into reality. Service has been at the core of our company for more than 160 years. In taking care of our customers, we view each contact not as a transaction or cost, but as an opportunity to create a lifelong advocate for our business.

Building on our award-winning phone-based service model – and by exploiting big data and automation – We recognize the crucial role that mobile and next generation digital user experiences need to play in thrilling our customers for years to come. Based in our “World Service” organization, Product Delivery is not your typical corporate tech team. We work in lean, cross-functional groups (“squads”) rapidly iterating, validating with users and then delivering engaging customer solutions to meet and exceed goals. Our squad-based team structure is inspired by the very best technology firms that practice Lean & Agile at scale. As a Product Designer you’ll make key product decisions, speak to real customers, prototype, test, iterate, learn and ship real products to our millions of Card Members.

In doing so you’ll bring a “T-shaped” skillset to the team: You’ll be world-class in one or more disciplines (the vertical stroke of the T) but also bring broad expertise and other skills that support the delivery of amazing digital products. In other words, you’ll expand the breadth and the depth of our small, multi-disciplinary, agile team of technologists, designers and product strategists and will enjoy equal say in the product development process from start to finish. You’ll also bring the strength of character and gravitas to the organization along with us. We are not a startup – it takes more than a decade to build one of the world’s most respected and trusted financial services brands – but we are bringing startup practices and execution to the business. As well as being an outperforming Product Designer you’ll also interact with the wider business at the highest levels and be an ambassador for our way of thinking. Be prepared to confidently explain to our senior leaders what an MVP really means!

How we work:

• We exude leanness, practice iterative design techniques to concept, prototype, test, and build customer focused products.
• We commit to a fast-paced release cycle from idea to product, measured in weeks instead of months.
• You’ll have equal say throughout the product development process — from conception, to build, to launch.
• You’ll create paper and clickable prototypes.
• You’ll meet with customers. You’ll observe servicing needs and behavior for different customer use cases and at businesses large and small.
• Your work will evolve into a product that will ship within 6 months of your start date and you will continue to iterate to further enhance the product.

Core Required Skills and Experience:

• Eagerness to build upon our award-winning customer service by designing digital experiences that service and delight millions
• You are a design geek with knowledge, skills and imagination that spark new ways of thinking.
• In-depth knowledge of design disciplines, roles and principles
• Power user of industry-standard tools such as Adobe Illustrator and Photoshop
• Strong collaboration skills with ability to receive and incorporate peer / stakeholder critique as well as provide meaningful critique
• Proven ability to translate user research and stakeholder insights into compelling user experiences • Comfort with close collaborative work where you may lead or you may participate in any given project, always contributing fully.
• An outstanding body of work demonstrating products and/or design solutions for large scale problems that incorporates design thinking (or other similar) methodologies where people are the center of the solution.
• Proven ability to find simple solutions to complex problems 

• Demonstrates an exceptional eye for detail
• Proven ability to handle multiple design projects at different stages of delivery at the same time without sacrificing quality. We are looking for someone who:
• is familiar with the end-to-end process of designing products for mobile and web
• has 3-7 years of experience with visual and interaction design across multiple platforms, brands and environments
• is a problem solver with analytical skills and a deep understanding of data-driven decision making
• is a team player with excellent communication, negotiation and presentation skills
• is able to influence without authority
• is passionate about producing beautiful, elegant, simple work for real people, not just Dribbble
• thrives working quickly under deadline in a constantly evolving environment.
• is highly organized and motivated, with a desire to prove him or herself within a company of talented individuals.
• if both self-motivated and able to motivate colleagues
• holds him or herself to high standards of accountability, owning responsibility around design decision, timeline and quality
• understands the role of tradeoffs using iterative design processes on agile teams
• has exceptional listening skills
• is determined to transform the experience of money Primary Responsibilities:
• Building visual design explorations, comps, interactive prototypes and production specification.
• Defining and analyzing metrics, objectives, key results and user testing strategy
• Collaborating with other designers / developers / squads to produce and ship product
• Working within existing brand guidelines and extending these guidelines in new ways Educational Experience:
• Formal or untraditional design education
• Bachelor Degree in Design or field related to digital product development a plus.
• SaaS and Enterprise work experience a plus
• Familiar with Gamification principles and its application to sticky digital experiences
• Knowledge of strengths and weaknesses of social platforms from deployment to engagement
• Front end technologies (HTML / CSS / JS) including coding skills a plus
  
  Please apply with your Free&Willing profile or contact me if you have any questions!